The
troubleshooting chapter explains how you should go about resolving issues you
have. The main sources of information available to users are:
2X maintains a knowledgebase, which includes answers to
most common problems. If you have a problem, please consult the knowledgebase
first. The knowledgebase always has the most up-to-date listing of support
questions and patches.
If, after using the knowledgebase and this manual, you
have any problems that you cannot solve, you can contact the 2X support
department. The best way to do this is via e-mail, since you can include vital
information as an attachment that will enable us to solve the issues you have
more quickly.
You may be asked to collect some information and you may
be asked a number of questions. Please take your time to answer these questions
accurately. Without the proper information it will not be possible to diagnose
your problem.
We will answer your inquiry within 24 hours or less,
depending on your time zone.
You can also contact 2X by phone for technical support.
Please check our support website for the correct numbers to call, depending on
where you are located, and for our opening times.